Shipping policy

Last updated: 24/02/2024

1. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotions, processing times may be slightly longer.

2. Shipping Rates: Shipping rates are calculated based on the weight, size, and destination of the package. Customers can view the shipping cost during checkout before finalizing their order. We only offer tracked shipping due to high value of items shipped.

3. Shipping Locations: We currently ship to globally. For international orders, please note that additional customs duties and taxes may apply, which are the responsibility of the recipient.

4. Shipping Carriers: We partner with shipping carriers such as FedEx and UPS to ensure reliable and timely delivery of orders. Once your order is shipped, you will receive a tracking number via email to track the status of your package.

5. Estimated Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times are provided during checkout and are based on business days (Monday to Friday, excluding holidays).

6. Order Tracking: Once your order has been shipped, you will receive an email confirmation with a tracking number. You can track the status of your package using the provided tracking number through our website or the carrier's website.

7. Order Changes and Cancellations: If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to accommodate changes or cancellations.

8. Shipping Delays: While we strive to deliver your order within the estimated timeframe, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues. We appreciate your patience and understanding during such situations.

9. Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.

10. Contact Us: If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at +65 91149023 or email hello@ndagclub.com.